Most profiles are ready in about a minute. While a profile is building, the list on Home shows Generating with a percentage.
If a profile fails
The profile shows Failed in the list. Hover over it to see the reason. When you open the profile, it shows Profile generation failed with the same reason. To try again, open the profile and choose ⋮ > Regenerate. See Regenerate, restore, and update a profile.
If part of a profile fails
- A section that could not load shows Failed to load this section with a reason.
- A table that could not get all its data shows Some data couldn't be loaded, with the reason per data source, for example that a row is not published in a survey or not available for the selected geographies.
- A block that could not be rebuilt shows Rebuild failed, with the previous version if there is one. Click Rebuild to try again.
If the page will not load
If Studio shows Can't reach the server or Service unavailable, the page reconnects on its own once the service is back. You can also click Try again.
Contact support
If a profile fails again after you regenerate it, contact us at support@socialexplorer.com. Include the link to the profile and the reason text shown in Studio.