All the information we have about your institution can be found in the Admin Panel part of Social Explorer. You need to have an administrator account to log in and view this information. If you don't have an administrator account yet, contact us, and we'll help you get started.
How to access the admin panel for your institution?
- Log in to your account.
- Click your avatar (your photo or initials) in the bottom-left corner of the sidebar. At the top of the menu, click your organization's name to open the admin panel. If you administer more than one organization, use Change organization to switch.
What information can you see?
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Details
General information about your institution. -
Subscriptions
Your institution's active, draft, expired, and canceled subscriptions, with their dates. This page is view-only. If your subscription includes Data Navigator, this page also shows the AI Features panel. -
Authentication
All of the access information we have on file for your institution. You can check all the access methods: IP addresses, Referring URLs, OpenAthens, and Email domains.
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Note: If we don't have any information for you in a given category, no information will appear, or you will see a "This organization has no authentication method enabled." indicator. It's not yet possible to update your own information on this page. To make changes to the information you see on this page, contact Support. |
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Administrators
If needed, add additional administrators for your institutions. Administrators will have access to the Admin panel and can see all the institutional info. They can also add/remove other administrators and members. You can learn how to add or remove an administrator here. -
Members
Add permanent members to your institution. The Members tab shows how many seats are available for your institution (contact us if you need more). Members receive a permanent license to Social Explorer, eliminating the need to re-authenticate every three months. You can learn how to add or remove a member here. -
Counter Reports
Get usage reports for your institution. Social Explorer offers COUNTER Release 5 reports compliant with the COUNTER Code of Practice. Usage statistics are available from October 2019 onward. -
SUSHI API
Here are the usage statistics credentials for your institution: SUSHI URL, Customer ID, and Requestor ID. For more information about the SUSHI protocol, see SUSHI reporting. -
Support
Contact our support team directly from the admin panel.